Trade, rental and repair

Trade, rental and repair employees deal with sales and customer service, display and product range of goods, or rent and repair supplies and household goods. Trade, rental and impr...

Consultative and personalised customer service in Baltika AS store

In the future, the number of employees in trade, rental and repair as a whole will decrease, especially due to the decrease in the number of service members. As a result, companies are increasingly adopting digital solutions and flexible forms of work. As sales activities move to digital channels, the need for sales and marketing managers with knowledge of the market and digital sales channels will increase.

The number of jobs related to the improvement of consumer products will decrease due to the ever-shrinking lifespan of consumer products, better availability, lower price levels and increasing purchasing power of consumers. Often, a new product is purchased rather than the old one is repaired.

The number of graduates of the vendor-customer service provider specialty corresponds to the future workforce needs. However, entrepreneurs feel a shortage of labour, as graduates do not go to professional work or do not survive there. Often, the office of seller or customer service provider is the first job for young people to move on after a while. In addition, the sales area of stores per customer service provider has doubled in the last ten years.

There is a shortage of display specialists and product managers in the trade. The need for labour is greater than the number of graduates with suitable skills. It is also an area where "experienced workers" are overshopped.

Information is based on the OSKA Trade, Lease and Repair Workforce and Skills Survey, which forecast sector employment until 2025.